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Step 5 Huge Error Msg
#1
Sad 
Hey guys. First GREAT SOFTWARE! but in the order process once the user reaches step 5 this error shows up:

/////////////////THT ERROR
Error: mySQL Query Failed
Function: query
mySQL Error: MySQL server has gone away
/////////////////
/////////////////THT ERROR
Error: Couldn't Retrieve config value!
Config Name: show_page_gentime
/////////////////
/////////////////THT ERROR
Error: mySQL Query Failed
Function: query
mySQL Error: MySQL server has gone away
/////////////////
/////////////////THT ERROR
Error: Couldn't Retrieve config value!
Config Name: show_version_id
/////////////////
/////////////////THT ERROR
Error: mySQL Query Failed
Function: query
mySQL Error: MySQL server has gone away
/////////////////
/////////////////THT ERROR
Error: mySQL Query Failed
Function: query
mySQL Error: MySQL server has gone away
/////////////////
/////////////////THT ERROR
Error: mySQL Query Failed
Function: query
mySQL Error: MySQL server has gone away
/////////////////
/////////////////THT ERROR
Error: mySQL Query Failed
Function: query
mySQL Error: MySQL server has gone away
/////////////////
/////////////////THT ERROR
Error: mySQL Query Failed
Function: query
mySQL Error: MySQL server has gone away
/////////////////
/////////////////THT ERROR
Error: mySQL Query Failed
Function: query
mySQL Error: MySQL server has gone away
/////////////////
Your username doesn't exist in the DB meaning the query failed or it exists more than once!

No idea why this happens. The page is: www.infinitewebhosting.com/THT

The account is created in WHM though... What do i do?
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#2
You may try installing the database again. Looks like it is not configured correctly.

Did it worked before?
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#3
I installed it 3 times, and same error all 3 times. I really love this software....and want to get it running!
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#4
Looks like a problem with your server. Try contacting your web host since we have no control over your database server. Sad
- KuJoe
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#5
Take a look here: http://thehostingtool.com/forum/thread-547.html If you don't have access to my.cnf then you'll need to file a support request with your hosting provider.
Kevin Mark - TheHostingTool Lead Developer
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#6
How do i acess my.cnf file?
Reply
#7
It's in /etc/my.cnf If you do not have access to that file (you'll need root), you'll need to ask your upstream provider.
Kevin Mark - TheHostingTool Lead Developer
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