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Different signup bug
#1
Hello,

When people sign up, they receive this message at step 5:

"Error: Sorry, unable to use Package smmswebc_mini. Verify that the Package exists and that you have not exceeded your reseller restrictions"

1. Package Exists
2. Um. I haven't?

We have been switching between cPanel 11.24 and .25, and we are now back with 11.24 again.
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#2
Hmm... Can ya give us a quick paste and URL to your install?
Kevin Mark - TheHostingTool Lead Developer
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#3
THT Version: Latest?
Your THT installation URL: http://clients.smmsweb.com/
Browser (including version): FireFox 3.5.6
Your Operating System: Mac OS X (Big Grin)
Server's Operating System: Cent OS
Apache Version: 2.2.14
Control Panel Type: WHM/cPanel
Control Panel Version: Currently 11.24
Error: Signup bug ^^^
Problem: ^^^^
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#4
Hmm... I got the same result when I tried signing up. Is this problem isolated to just the mini package?
Kevin Mark - TheHostingTool Lead Developer
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#5
It is all packages.
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#6
Hmm... Odd... Double check your WHM details.
Kevin Mark - TheHostingTool Lead Developer
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#7
I did that. Same error.
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#8
Make sure that the hosting account for your reseller isn't hogging all the space. (the cPanel quota for your reseller's website)
Nelson - Retired TheHostingTool Developer
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#9
This is also probably a error from WHM, not THT. Which either means THT is feeding it the wrong stuff or something is wrong with WHM itself.
Kevin Mark - TheHostingTool Lead Developer
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#10
Nelson: No. Not possible.

Kevin: any more info??
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