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Your favorite help desk software?
09-26-2009, 09:53 AM,
#1
Your favorite help desk software?
Out of all of the paid and free help desk systems..which one is your favorite?
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09-26-2009, 11:50 AM, (This post was last modified: 09-26-2009, 11:51 AM by jamiet757.)
#2
RE: Your favorite help desk software?
My vote still goes for Hesk, trellis looks fancy, but hesk is more simple and easy to integrate.

I tried OsTicket and it was awful, if you were logged into another section of your site, it would not allow you to login to the admin panel, and all the options were confusing and not really necessary unless you have a large support team. Hesk makes it simple since I am my support team.
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09-26-2009, 12:15 PM,
#3
RE: Your favorite help desk software?
I'm going for Trellis Desk. Big Grin
Kevin Mark - TheHostingTool Lead Developer
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09-27-2009, 05:07 AM,
#4
RE: Your favorite help desk software?
Kayako. That panel is really nice.
Jonny H - THT Main Developer & Founder


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09-27-2009, 11:06 PM,
#5
RE: Your favorite help desk software?
(09-27-2009, 05:07 AM)Jonny Wrote: Kayako. That panel is really nice.

It's very nice.. I've actually enjoyed using that script as an end user. So easy to manage and such
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09-28-2009, 03:08 PM,
#6
RE: Your favorite help desk software?
Kayako, is my personal preference, but is it worth the money?
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09-28-2009, 03:09 PM,
#7
RE: Your favorite help desk software?
(09-28-2009, 03:08 PM)Matt Wrote: Kayako, is my personal preference, but is it worth the money?

I'd say no. Easily no.
Jonny H - THT Main Developer & Founder


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10-29-2009, 06:51 PM,
#8
RE: Your favorite help desk software?
Personally, has a free helpdesk I would go for Trellis or OSTicket.

I would also agree with Matt as Kayako is a really good helpdesk - It takes a little to get used to, but it's professional and has a great interface. However, I would also agree with Jonny that it's too expensive.
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10-29-2009, 07:29 PM,
#9
RE: Your favorite help desk software?
(10-29-2009, 06:51 PM)Danny Wrote: Personally, has a free helpdesk I would go for Trellis or OSTicket.

I would also agree with Matt as Kayako is a really good helpdesk - It takes a little to get used to, but it's professional and has a great interface. However, I would also agree with Jonny that it's too expensive.

Like Apple. Angel
Kevin Mark - TheHostingTool Lead Developer
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11-07-2009, 05:57 PM,
#10
RE: Your favorite help desk software?
(10-29-2009, 07:29 PM)Kevin Wrote: Like Apple. Angel
Tongue

My favorite would have to be Hesk. I use it now and love it.... It's also easy to customize.
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