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I'm not certain what you're asking. Once you enter the remote IP and username/access hash THT will talk to the remote server just like it is a local one.
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Then THT gives you a 500 error? This brings us back to the original discussion. It's a PHP or an Apache error. The error logs on your shared host need to be examined to find it.
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All I have to ask the vendor? Because the FTP or cPanel error_log shows me.
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Since this error started when you moved your THT installation to a shared hosting account, let me get these basic troubleshooting tips for you:
1) Is cURL installed?
2) Are SSL connections allowed via cURL in your configuration?
3) Is a firewall blocking outgoing connections from your THT installation to your WHM server?
You may have already done these checks, just posting this here to confirm.
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Do not load any error in the FTP or by the panel.
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So you're no longer receiving the error? FTP has nothing to do with this.