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How to get Support?
07-15-2009, 03:46 PM,
#1
How to get Support?
There are two different ways of getting support. And there are also some ways to NOT get support for THT.

The fastest way to get support is to go to #tht on the freenode IRC Network. I'm almost always there and usually the rest of the team is there too. The second way is to post right in the forums as many of you have already done so.

Now how shouldn't you go about getting support? If you use one of the above methods please be respectful and polite. Please do not PM any member of the development team for support.

PS: We're currently working on a way so that you can receive live support directly in your browser. Wink
Kevin Mark - TheHostingTool Lead Developer
08-13-2009, 03:01 PM, (This post was last modified: 08-13-2009, 03:01 PM by Kevin.)
#2
RE: How to get Support?
If you're posting for support in our support section please do it in the following format so we can assist you to the greatest extent. Please be as specific as possible.

Quik Paste:
Code:
[b]THT Version:[/b]
[b]Browser (including version):[/b]
[b]Your Operating System:[/b]
[b]Server's Operating System:[/b]
[b]Apache Version:[/b]
[b]Control Panel Type:[/b] WHM or Direct Admin
[b]Control Panel Version:[/b]
[b]Error:[/b]
[b]Problem:[/b]
Kevin Mark - TheHostingTool Lead Developer


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