customer area, tickets directly see ticket

[MochiHost]

hi all, with this plugin we have to get in the menu, to give out tickets instead of tickets to choose an option from the submenu.

sorry for my English is not very good.

open client/index.php:

line 123, Delete:

PHP Code:

elseif($content->navlist) {
$html = "Select a sub-page from the sidebar.".$content->navlist[0][3]."";
} 


open client/pages/tickets.php:

line 104, remplace switch:

PHP Code:

switch($main->getvar['sub']) {
            default:
                if($_POST) {
                    foreach($main->postvar as $key => $value) {
                        if($value == "" && !$n && $key != "admin") {
                            $main->errors("Rellena todos los campos!");
                            $n++;
                        }
                    }
                    if(!$n) {
                        $time = time();
                        $db->query("INSERT INTO `<PRE>tickets` (title, content, urgency, time, userid) VALUES('{$main->postvar['title']}', '{$main->postvar['content']}', '{$main->postvar['urgency']}', '{$time}', '{$_SESSION['cuser']}')");
                        $main->errors("Ticket Agregado correctamente!");
                        $template = $db->emailTemplate("new ticket");
                        $array['TITLE'] = $main->postvar['title'];
                        $array['URGENCY'] = $main->postvar['urgency'];
                        $array['CONTENT'] = $main->postvar['content'];
                        $email->staff($template['subject'], $template['content'], $array);
                    }
                }
                echo $style->replaceVar("tpl/support/addticket.tpl", $array);
                break;
            
            case "view":
                if(!$main->getvar['do']) {
                    $query = $db->query("SELECT * FROM `<PRE>tickets` WHERE `userid` = '{$_SESSION['cuser']}' AND `reply` = '0'");
                    if(!$db->num_rows($query)) {
                        echo "Tu no tienes ning&uacute;n ticket";    
                    }
                    else {
                        while($data = $db->fetch_array($query)) {
                            $array['TITLE'] = $data['title'];
                            $array['UPDATE'] = $this->lastUpdated($data['id']);
                            $array['ID'] = $data['id'];
                            echo $style->replaceVar("tpl/support/ticketviewbox.tpl", $array);
                        }
                    }
                }
                else {
                    $query = $db->query("SELECT * FROM `<PRE>tickets` WHERE `id` = '{$main->getvar['do']}' OR `ticketid` = '{$main->getvar['do']}' ORDER BY `time` ASC");
                    if(!$db->num_rows($query)) {
                        echo "El ticket no existe!";    
                    }
                    else {
                        if($_POST) {
                            foreach($main->postvar as $key => $value) {
                                if($value == "" && !$n && $key != "admin") {
                                    $main->errors("Rellene todos los campos!");
                                    $n++;
                                }
                            }
                            if(!$n) {
                                $time = time();
                                $db->query("INSERT INTO `<PRE>tickets` (title, content, time, userid, reply, ticketid) VALUES('{$main->postvar['title']}', '{$main->postvar['content']}', '{$time}', '{$_SESSION['cuser']}', '1', '{$main->getvar['do']}')");
                                $main->errors("Respuesta Agregada!");
                                $data = $db->fetch_array($query);
                                $client = $db->client($_SESSION['cuser']);
                                $template = $db->emailTemplate("new response");
                                $array['TITLE'] = $data['title'];
                                $array['USER'] = $client['user'];
                                $array['CONTENT'] = $main->postvar['content'];
                                $email->staff($template['subject'], $template['content'], $array);
                                $main->redirect("?page=tickets&sub=view&do=". $main->getvar['do']);
                            }
                        }
                        $data = $db->fetch_array($query);
                        $array['AUTHOR'] = $this->determineAuthor($data['userid'], $data['staff']);
                        $array['TIME'] = strftime("%D", $data['time']);
                        $array['NUMREPLIES'] = $db->num_rows($query) - 1;
                        $array['UPDATED'] = $this->lastUpdated($data['id']);
                        $array['ORIG'] = $this->showReply($data['id']);
                        $array['URGENCY'] = $data['urgency'];
                        $array['STATUS'] = $this->status($data['status']);
                        
                        $n = 0;
                        $array['REPLIES'] = "";
                        while($reply = $db->fetch_array($query)) {
                            if(!$n) {
                                $array['REPLIES'] .= "<br /><b>Respuestas</b>";
                            }
                            $array['REPLIES'] .= $this->showReply($reply['id']);
                            $n++;
                        }
                        
                        if($data['status'] != 3) {
                            $array['ADDREPLY'] .= "<br /><b>Agregar Respuesta</b>";
                            $array2['TITLE'] = "RE: ". $data['title'];
                            $array['ADDREPLY'] .= $style->replaceVar("tpl/support/addreply.tpl", $array2);
                        }
                        else {
                            $array['ADDREPLY'] = "";    
                        }
                        
                        echo $style->replaceVar("tpl/support/viewticket.tpl", $array);    
                    }
                }
                break;
        } 


replace by

PHP Code:

switch($main->getvar['sub']) {
            default:

                if(!$main->getvar['do']) {
                    $query = $db->query("SELECT * FROM `<PRE>tickets` WHERE `userid` = '{$_SESSION['cuser']}' AND `reply` = '0'");
                    if(!$db->num_rows($query)) {
                        echo "Tu no tienes ning&uacute;n ticket";    
                    }
                    else {
                        while($data = $db->fetch_array($query)) {
                            $array['TITLE'] = $data['title'];
                            $array['UPDATE'] = $this->lastUpdated($data['id']);
                            $array['ID'] = $data['id'];
                            echo $style->replaceVar("tpl/support/ticketviewbox.tpl", $array);
                        }
                    }
                }
                else {
                    $query = $db->query("SELECT * FROM `<PRE>tickets` WHERE `id` = '{$main->getvar['do']}' OR `ticketid` = '{$main->getvar['do']}' ORDER BY `time` ASC");
                    if(!$db->num_rows($query)) {
                        echo "El ticket no existe!";    
                    }
                    else {
                        if($_POST) {
                            foreach($main->postvar as $key => $value) {
                                if($value == "" && !$n && $key != "admin") {
                                    $main->errors("Rellene todos los campos!");
                                    $n++;
                                }
                            }
                            if(!$n) {
                                $time = time();
                                $db->query("INSERT INTO `<PRE>tickets` (title, content, time, userid, reply, ticketid) VALUES('{$main->postvar['title']}', '{$main->postvar['content']}', '{$time}', '{$_SESSION['cuser']}', '1', '{$main->getvar['do']}')");
                                $main->errors("Respuesta Agregada!");
                                $data = $db->fetch_array($query);
                                $client = $db->client($_SESSION['cuser']);
                                $template = $db->emailTemplate("new response");
                                $array['TITLE'] = $data['title'];
                                $array['USER'] = $client['user'];
                                $array['CONTENT'] = $main->postvar['content'];
                                $email->staff($template['subject'], $template['content'], $array);
                                $main->redirect("?page=tickets&sub=view&do=". $main->getvar['do']);
                            }
                        }
                        $data = $db->fetch_array($query);
                        $array['AUTHOR'] = $this->determineAuthor($data['userid'], $data['staff']);
                        $array['TIME'] = strftime("%D", $data['time']);
                        $array['NUMREPLIES'] = $db->num_rows($query) - 1;
                        $array['UPDATED'] = $this->lastUpdated($data['id']);
                        $array['ORIG'] = $this->showReply($data['id']);
                        $array['URGENCY'] = $data['urgency'];
                        $array['STATUS'] = $this->status($data['status']);
                        
                        $n = 0;
                        $array['REPLIES'] = "";
                        while($reply = $db->fetch_array($query)) {
                            if(!$n) {
                                $array['REPLIES'] .= "<br /><b>Respuestas</b>";
                            }
                            $array['REPLIES'] .= $this->showReply($reply['id']);
                            $n++;
                        }
                        
                        if($data['status'] != 3) {
                            $array['ADDREPLY'] .= "<br /><b>Agregar Respuesta</b>";
                            $array2['TITLE'] = "RE: ". $data['title'];
                            $array['ADDREPLY'] .= $style->replaceVar("tpl/support/addreply.tpl", $array2);
                        }
                        else {
                            $array['ADDREPLY'] = "";    
                        }
                        
                        echo $style->replaceVar("tpl/support/viewticket.tpl", $array);    
                    }
                }
                break;
            
            case "add":
                            if($_POST) {
                    foreach($main->postvar as $key => $value) {
                        if($value == "" && !$n && $key != "admin") {
                            $main->errors("Rellena todos los campos!");
                            $n++;
                        }
                    }
                    if(!$n) {
                        $time = time();
                        $db->query("INSERT INTO `<PRE>tickets` (title, content, urgency, time, userid) VALUES('{$main->postvar['title']}', '{$main->postvar['content']}', '{$main->postvar['urgency']}', '{$time}', '{$_SESSION['cuser']}')");
                        $main->errors("Ticket Agregado correctamente!");
                        $template = $db->emailTemplate("new ticket");
                        $array['TITLE'] = $main->postvar['title'];
                        $array['URGENCY'] = $main->postvar['urgency'];
                        $array['CONTENT'] = $main->postvar['content'];
                        $email->staff($template['subject'], $template['content'], $array);
                    }
                }
                echo $style->replaceVar("tpl/support/addticket.tpl", $array);
                break;
        } 


[luke]

please explain i don get what this does :S

[xpack]

I think this is to send invoices manually. If it is then this would be great

[MochiHost]

no, when you go in the customer area, a ticket showing you a message, you had to selecting the submenu you wanted to do, "create ticket" or "view tickets".

with this plugin, lower surface of saying that selects, shows you the tickets directly.

sorry, I'm Spanish and I do not understand why quite easily.

If explicais which plugin you want to do, I would think. Greetings!

[luke]

still makes no sence sorry :S