Is Your Bug Really a Bug?

[Nelson]

In order to make things easier to sort out for the developers, make sure you have done the following steps:

1. DoubleTriple Quadruple-checked your WHM details.
2. Make sure there isn't a problem with your browser
3. Checked in with your host to make sure everything is a-okay.
4. Reinstall THT if it's a fatal error.
5. Post in the Support board first. The majority of "bug reports" are actually support requests in the wrong board
   

[Nick]

WHM details are the biggest problem here. make sure those are right guys.

[Nelson]

Bwaha, thanks for adding "Quadruple-checked" in there
But yes, it is a major issue. If PHP is returning this error:

Quote:Fatal error: Uncaught exception 'Exception' with message 'String could not be parsed as XML' in /home/ihostnet/public_html/tht/includes/servers/whm.php:61 Stack trace: #0 /home/ihostnet/public_html/tht/includes/servers/whm.php(61): SimpleXMLElement->__construct('') #1 /home/ihostnet/public_html/tht/includes/servers/whm.php(105): whm->remote('/xml-api/create...') #2 /home/ihostnet/public_html/tht/includes/class_server.php(139): whm->signup('3', '0') #3 /home/ihostnet/public_html/tht/includes/ajax.php(124): server->signup() #4 /home/ihostnet/public_html/tht/includes/ajax.php(939): AJAX->create() #5 {main} thrown in /home/ihostnet/public_html/tht/includes/servers/whm.php on line 61

There is a 99.999% chance that it is your WHM details are incorrect -- quintuple check them and if you don't see a problem, generate a new access hash from WHM. There is also a .0005% chance that SSL is disabled in WHM -- please make sure it's enabled.

[Kevin]

(10-15-2009 07:24 PM)simmaster Wrote:  Bwaha, thanks for adding "Quadruple-checked" in there
But yes, it is a major issue. If PHP is returning this error:

Quote:Fatal error: Uncaught exception 'Exception' with message 'String could not be parsed as XML' in /home/ihostnet/public_html/tht/includes/servers/whm.php:61 Stack trace: #0 /home/ihostnet/public_html/tht/includes/servers/whm.php(61): SimpleXMLElement->__construct('') #1 /home/ihostnet/public_html/tht/includes/servers/whm.php(105): whm->remote('/xml-api/create...') #2 /home/ihostnet/public_html/tht/includes/class_server.php(139): whm->signup('3', '0') #3 /home/ihostnet/public_html/tht/includes/ajax.php(124): server->signup() #4 /home/ihostnet/public_html/tht/includes/ajax.php(939): AJAX->create() #5 {main} thrown in /home/ihostnet/public_html/tht/includes/servers/whm.php on line 61

There is a 99.999% chance that it is your WHM details are incorrect -- quintuple check them and if you don't see a problem, generate a new access hash from WHM. There is also a .0005% chance that SSL is disabled in WHM -- please make sure it's enabled.

THT (by default) does not use SSL (port 2087) for WHM connections. It does, however, and as of 1.2, allow you to turn on this SSL connection. It can be found in the security settings.

[Kevin]

Stuck and Locked