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Two issues (Packages and display)
07-23-2009, 10:09 AM (This post was last modified: 07-24-2009 02:11 PM by Nelson.)
Post: #1
Two issues (Packages and display)
THT Version: 1.1.2
PHP Version: 5.2.10
Build command:
Code:
'./configure' '--disable-pdo' '--enable-bcmath' '--enable-calendar' '--enable-fastcgi' '--enable-ftp' '--enable-libxml' '--enable-magic-quotes' '--enable-sockets' '--enable-zend-multibyte' '--enable-zip' '--prefix=/usr/local' '--with-apxs2=/usr/local/apache/bin/apxs' '--with-bz2' '--with-curl=/opt/curlssl/' '--with-curlwrappers' '--with-gd' '--with-imap=/opt/php_with_imap_client/' '--with-imap-ssl=/usr' '--with-jpeg-dir=/usr' '--with-kerberos' '--with-libdir=lib64' '--with-libxml-dir=/opt/xml2/' '--with-mysql=/usr' '--with-mysql-sock=/var/lib/mysql/mysql.sock' '--with-mysqli=/usr/bin/mysql_config' '--with-pic' '--with-png-dir=/usr' '--with-xpm-dir=/usr' '--with-zlib' '--with-zlib-dir=/usr'

Issues:
  1. The packages and servers are configured, though signup requests don't go through
  2. When editing a P2H package, there is a minor display error


Issue 1)
Values tried:
  1. localhost
  2. My domain
  3. sapphire.freeresellers.com
  4. IP address
  5. EDIT: Also tried freeresellers.com (my host)

Type: WHM/cPanel
Access hash configured: Yes
Reproducibility: Always

Screenshots:
Issue 2)
Screenshots:

Nelson - Retired TheHostingTool Developer
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07-23-2009, 09:22 PM
Post: #2
RE: Two issues (Packages and display)
Can you give us any error messages?

Kevin Mark - TheHostingTool Lead Developer
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07-24-2009, 02:08 PM
Post: #3
RE: Two issues (Packages and display)
THT (standard error)
Quote:Error: Sorry, unable to use Package ****_Standard. Verify that the Package exists and that you have not exceeded your reseller restrictions.

cPanel (error log) returns nothing.
cPanel (raw access log) returns no errors.
All system health checks pass.
Server status:
Quote:Server OS: Linux
Server Software: Apache/2.2.11 (Unix) mod_ssl/2.2.11 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.2.10
PHP Version: 5.2.10
MySQL Version: 5.0.81
Disk Total/Free Space: Disk total: 122.GBs (Free 115.GBs)

Nelson - Retired TheHostingTool Developer
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07-24-2009, 02:17 PM
Post: #4
RE: Two issues (Packages and display)
Maybe you are simply to not correctly assigned root of your server ! Check your host and permissions if you got a reseller package
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07-25-2009, 04:03 AM
Post: #5
RE: Two issues (Packages and display)
Also keep in mind capitolization counts when it comes to WHM packages. Wink

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07-25-2009, 07:54 AM
Post: #6
RE: Two issues (Packages and display)
KuJoe, that just answered so many headaches i have been having. Thanks.

Nick - TheHostingTool Staff Coordinator

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07-25-2009, 10:24 AM (This post was last modified: 07-25-2009 10:38 AM by Nelson.)
Post: #7
RE: Two issues (Packages and display)
I just checked the case sensitivity and regenerated an access hash, but it's still not working.

Nelson - Retired TheHostingTool Developer
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07-26-2009, 09:19 PM
Post: #8
RE: Two issues (Packages and display)
Try creating a new package with very conservative settings just to rule out the "and that you have not exceeded your reseller restrictions." part. Wink

Kevin Mark - TheHostingTool Lead Developer
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07-27-2009, 10:40 AM (This post was last modified: 07-27-2009 03:11 PM by Nelson.)
Post: #9
RE: Two issues (Packages and display)
My host's main admin is back from a weekend vacation and I am continuing to get support on their site.

Nelson - Retired TheHostingTool Developer
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